PAYMENT METHODS
We accept VISA, MASTERCARD and bank transfers (payments in Euros only, with bank fees borne by the client). No refunds apply once a tour has begun.
CANCELATION POLICY
2a. CANCELATION BY THE CUSTOMER
If you or any member of your party wishes to cancel a confirmed package, you must notify us by email. Cancellation takes effect only when you receive our email confirmation. Cancellation charges apply based on the total cost, as outlined below.
If you cancel 21 days or more before departure, no cancellation fees apply. For cancellations made between 20 and 11 days before departure, a 50% fee of the total cost will be charged. If you cancel 10 days or less before departure, the full amount (100%) is non-refundable.
2b. CANCELATION BY THE COMPANY
We reserve the right to modify, substitute, or cancel tours due to unforeseen circumstances, including strikes, wars, government actions, natural disasters, severe weather conditions affecting outdoor activities, or the inability of our partners to provide the experiences included in our packages. If changes or cancellations are necessary, we will notify you at least 10 days before departure. When possible, we may offer alternative tours, which could involve additional costs. If no alternatives are available or you choose not to accept one, you will receive a full refund of all payments made.
REFUND POLICY ON UNUSED SERVICES
No refunds will be given for unused accommodations, meals, tours, or other services included in the package. If itinerary changes are necessary due to force majeure events (e.g., natural disasters, war, strikes, pandemics, or government actions), we will try to provide a comparable alternative. Any extra costs will be your responsibility, and any savings will be refunded. If you decline the alternative, refunds for unfulfilled services are not guaranteed but may be considered case by case.